Ordering

All orders and cancellations must be called in or emailed to our office (never with a driver) at least two days prior to delivery by 12 PM. For example, you would need to call by noon on Monday for a Wednesday delivery. 

If it is necessary to make a change to an existing order, or if you forget to place your order, please call us no later than 12 pm the 2 days before delivery. 

Croissants are the exception and must always be ordered three days in advance by 3 PM, due to the old-fashioned baking methods we use. 

Cancellations due to holidays, weather, or any other reason must be called in within the same time frame.

Deliveries

When setting up a new account, we first need to determine whether that new account can be fit into one of our existing delivery routes. in order to maximize this possibility, we ask for a 2-hour delivery time window.

It is our preference to deliver the bread when someone is present to receive the delivery and sign the invoice. if this is not possible, we will explore alternatives that will work for both you and Iggy's. some customer provide us with a key to their store, so bread can be left safely inside. others provide an outdoor locker, to keep the bread clean, safe, and dry.

Upon delivery, the order should be checked and the invoice signed. if it is not possible for someone to sign the invoice upon delivery, or if a mistake is detected after the invoice has been signed and the driver has left, please call as soon as possible, within 48 hours, so that we may try to correct the error. if no call is received within two days of the error, the invoice, signed or not, is considered a contact for payment.